Member of Success Staff

About Tezi

Tezi is building an Autonomous AI trained by top hiring managers and recruiters to lead the end-to-end recruiting process. Our AI proactively sources, screens applications, schedules interviews, collects scorecards, and never drops the ball. We believe in saving the uniquely human work (selling, evaluating, and closing) for the humans and leveraging AI for the rest.

How we work

• Meticulously designed: A founding team that has collectively hired 1,000+ employees designed every interaction along the hiring journey.
• Committed to calm: We work smart and hard, but chaos, thrash, and drama are inefficient and slow.
• We’re all grown-ups. We like to operate in a culture of trust, freedom, responsibility, and autonomy. That requires us to act like mature, wise adults in all matters.
• Judgment over process: We don’t have the time and can’t afford unnecessary processes. Less process is better unless it helps us build faster.
• The best ideas win: We encourage critical thinking, dissent, and candor. The right answer needs to win out over whoever’s just loud, vocal, powerful, or charming.

About the role

As a Customer Success Manager at Tezi, you will be an integral part of our team. Your role is to ensure that our customers have an exceptional experience with Max, our AI recruiter, and ultimately make the high-quality hires they seek. You will work closely with our founders, engineers, and designers to understand customer needs, propose solutions proactively, resolve challenges, and contribute to the continuous improvement of our product.

Responsibilities

• Own the post-sale customer experience and customer retention, constantly looking for ways to improve approaches and streamline work, and developing data-informed ideas that define the strategy and direction of the team.
• Provide top-notch advice and help to our customers, addressing their inquiries and issues promptly and effectively.
• Think ahead strategically about how customers can best achieve their hiring goals, while proposing approaches that will work for them and Tezi.
• Collaborate with the founders, Design, and Engineering to identify and prioritize user feedback and feature requests.
• Define, create, and deploy user documentation and training materials.
• Conduct user training sessions and webinars to help users get the most out of Tezi's solutions.
• Monitor user engagement and satisfaction and proactively identify opportunities to enhance the user experience.
• Act as a liaison between users and internal teams to ensure clear communication and alignment on user needs and priorities.
• Build empathy and customer understanding internally by aggregating and socializing themes from customer conversations.

Requirements

• 8+ years of Customer Success, Sales, or Support experience
• Excellent communication skills, both written and verbal, with a track record of making persuasive arguments and closing deals
• Willingness to roll up your sleeves and figure things out by doing
• Strong problem-solving skills and the ability to think critically and analytically from first principles
• Willingness and experience working in a fast-paced, high-intensity environment (not unlike most early-stage startups)
• Ability to work effectively in a (mostly) remote work environment and collaborate with cross-functional teams
• Experience or familiarity with AI tools by using them in a Success team workflow
• Willingness to travel and work in person roughly one week out of every eight, typically in the SF Bay Area
• If you are living in the United States currently, you do not require visa sponsorship
• If you are living outside the United States, you are willing to overlap with 9am-12pm Pacific Time on Mondays through Fridays

Nice to have

• Recruiting experience as an in-house or agency recruiter
• Experience as a hiring manager hiring people onto your own team
• Experience working at a recruiting tech or HR tech SaaS company

What we offer

• Opportunity to help create the future. We aren’t building tools; we are building AI workers.
• Lean, flat culture with a high degree of autonomy and responsibility
• Mostly remote work environment with flexibility in work hours and taking time off
• Meaningful equity in an early-stage company, benchmarked at the top quartile of similar stage startups
• Competitive salary benchmarked at the top quartile of similar stage startups. Expected range is currently $140,000 - $200,000
• Generous medical, dental, and vision insurance plans for you and your dependents
• 401k plan (both Roth and Traditional)