Member of Customer Success

About Tezi

Tezi is building an Autonomous AI trained by top hiring managers and recruiters to lead the end-to-end recruiting process. Our AI proactively sources, screens applications, schedules interviews, collects scorecards, and never drops the ball. We believe in saving the uniquely human work (selling, evaluating, and closing) for the humans and leveraging AI for the rest.

To learn more about our journey, check out our $9M Seed round announcement post, explainer video, and recent VentureBeat coverage. Our customers range from Pre-Seed startups in stealth to $4B+ pre-IPO tech companies and everything in-between.

How we work

• Meticulously designed: A founding team who has collectively hired 500+ employees designed every interaction along the entire hiring journey.
• Committed to calm: We work smart and hard, but chaos, thrash, and drama are inefficient and slow.
• We’re all grown ups: We all like to operate in a culture of trust, freedom, responsibility, and autonomy. That requires us to act like mature, wise adults in all matters.
• Judgment, over process: We don’t have the time and can’t afford unnecessary processes. Unless it helps us build faster, less process is better.
• The best ideas win: We encourage critical thinking, dissent, and candor. The right answer needs to win out over whoever’s just loud, vocal, powerful, or charming.

About the role

As a member of Customer Success staff at Tezi, you will be an integral part of our team. Your role is to ensure that our customers have an exceptional experience with Max, our AI recruiter, and that they make the high-quality hires they’re seeking. You will become an expert on our product, and you will guide our customers on how to leverage Max to achieve their hiring goals. Beyond enhancing current customers’ Tezi experience, you will help lay the foundation for future Tezi customers’ success. We will look to you to establish scalable Customers Success playbooks and develop engaging customer self-serve materials. You will also partner closely with our founders and R&D team to shape customer feedback into a high-quality product roadmap and, ultimately, into a winning product.

Responsibilities

• Own the post-sale customer experience and drive customer retention and growth
  • Onboard customers onto Tezi
  • Combine a deep understanding of Tezi’s product, customer goals, and recruiting best practices to determine the optimal Tezi implementation and usage strategy for each customer
  • Proactively monitor qualitative and quantitative data on customer product usage and hiring progress; help course-correct where needed
  • Provide top-notch recruiting and product advice to our customers, addressing their inquiries and issues promptly and effectively
  • Act as Customer Support for urgent customer and candidate issues (until Tezi establishes a Customer Support function)
  • Collaborate with Engineering and other internal stakeholders to root cause and resolve customer issues
  • Expand customer usage of Tezi over time
• Help scale Customer Success
  • Constantly look for ways to improve approaches and streamline work; create new playbooks and processes as needed
  • Define, create, and deploy user documentation and training materials
  • Conduct user training sessions and webinars to help users get the most out of Tezi's solutions
• Help build an industry-leading product
  • Collaborate with the founders and R&D to identify and prioritize user feedback and feature requests

Requirements

• 8+ years of relevant experience. This is a unique role where relevant experience is defined as:
  • Recruiting (In-house or agency); and/or
  • Customer Success (serving the in-house TA function via a recruiting technology)
• Expertise in modern recruiting and hiring best practices including sourcing, systems
• Obsession with understanding all the ins and outs of Tezi’s product, including through extensive dogfooding
• Excellent problem-solving skills and the ability to think critically and analytically from first principles
• Strong strategic thinking; ability to craft multi-step plans that achieve customer recruiting targets, Tezi customer retention goals, etc.
• Strong communication skills, both written and verbal
• Ability to collaborate effectively in a mostly remote work environment
• Willingness to roll up sleeves and figure things out through doing
• Prioritize and execute with urgency; you default to doing the most important things today, not tomorrow
• Eligible to work in the United States; note that Tezi does not offer visa sponsorship at this time
• Willingness to travel and work in-person roughly one week out of every eight, typically in the San Francisco Bay Area

What we offer

• Opportunity to help create the future of recruiting. We aren’t building tools; we are building AI workers.
• Lean, flat culture with a high degree of autonomy and responsibility
• Mostly remote work environment with flexibility in work hours and taking time off
• Meaningful equity in an early-stage company, benchmarked at the top quartile of similar stage startups
• Competitive salary benchmarked at the top quartile of similar stage startups. Expected range is currently $140,000 - $200,000.
• Generous medical, dental, and vision insurance plans for you and your dependents
• 401k plan (both Roth and Traditional)